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Qantas check-in tech trial
TRAVELCONSUMERDAILY.COM QANTAS has launched a trial of its Next Generation Check-in system at its domestic terminal at Perth Airport before the system is introduced nationally. Chief executive Alan Joyce said the system would dramatically reduce check-in times and eliminate queues, allowing customers to move through the check-in area with speed and ease. “A group of approximately 100,000 Qantas Frequent Flyers who regularly travel through Perth have been invited to take part in the Next Generation Check-in trial,” Joyce said. “The majority of these customers will have received their new Qantas Frequent Flyer Card embedded with “intelligent Q” chip technology. “With one touch of their Frequent Flyer Card on our new Q Card Readers, passengers will now be checked in within seconds. The new card will also act as a permanent boarding pass.” A priority security lane has also opened in Perth featuring improved preparation areas and new walkthrough equipment to support faster processing through the screening area. Joyce said all passengers travelling through Qantas’ Perth domestic terminal would benefit from the airline’s new self-check-in kiosks and automatic bag drop facilities. “Next Generation Check-in will provide a new level of service to our customers with Customer Service Agents coming out from behind their desks and circulating throughout the terminal to assist customers,” he said. Sydney will be ready to launch Next Generation Check-in “later” in 2010, followed by Melbourne, Brisbane, Adelaide and Canberra in 2011, Qantas says. The program is scheduled for completion in the second half of 2011. Comment on this article |
